FAQs
Frequently Asked Questions (FAQs)
Find answers to common questions about shopping at Ruby Electronics. Can't find what you're looking for? Contact us anytime!
Ordering & Payment
Q: How do I place an order?
A: Browse our products, add items to your cart, proceed to checkout, enter your shipping details, and complete payment. You'll receive an order confirmation email.
Q: What payment methods do you accept?
A: We accept credit/debit cards, UPI, net banking, and digital wallets through our secure payment gateway.
Q: Is it safe to use my credit card on your website?
A: Yes! We use industry-standard SSL encryption and secure payment gateways to protect your information.
Q: Can I modify or cancel my order?
A: Orders can be modified or cancelled before shipment. Contact us immediately at support@ruby-electronics.store with your order number.
Q: Do you offer Cash on Delivery (COD)?
A: COD availability depends on your location and order value. Check at checkout to see if it's available for your order.
Q: Will I receive an invoice?
A: Yes, a digital invoice will be emailed to you and included with your shipment.
Shipping & Delivery
Q: How long does delivery take?
A: Metro cities: 3-5 business days. Other locations: 5-7 business days. Remote areas may take 7-10 business days.
Q: Do you ship all over India?
A: Yes, we ship to all locations across India.
Q: What are the shipping charges?
A: Free shipping on orders above ₹999. Orders below ₹999 have a ₹99 shipping charge.
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. Use it on our Track Order page or the courier's website.
Q: What if I'm not available during delivery?
A: The courier will make 2-3 delivery attempts and contact you to arrange a convenient time.
Q: Can I change my delivery address after placing an order?
A: Address changes are possible before shipment. Contact us immediately. After shipment, changes may not be possible.
Returns & Refunds
Q: What is your return policy?
A: We offer a 7-day return policy from the date of delivery. Products must be unused and in original packaging.
Q: How do I return a product?
A: Email us at support@ruby-electronics.store with your order number and reason for return. We'll guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned product. Bank processing may take an additional 5-10 days.
Q: What if I receive a damaged or defective product?
A: Contact us immediately with photos. We'll arrange a free return pickup and provide a replacement or full refund.
Q: Can I exchange a product?
A: We don't offer direct exchanges. Return the product for a refund and place a new order for the item you want.
Q: Are return shipping costs covered?
A: Yes, for defective or wrong products. For change of mind returns, customer bears the return shipping cost.
Products & Warranty
Q: Are your products genuine?
A: Yes, we sell 100% authentic products sourced directly from authorized distributors and manufacturers.
Q: Do products come with warranty?
A: Most products come with manufacturer's warranty. Warranty terms vary by product and are mentioned on the product page.
Q: How do I claim warranty?
A: Warranty claims are handled by the manufacturer. Keep your invoice and warranty card. We can assist with guidance.
Q: Can I see the product before purchasing?
A: We're an online store, but we provide detailed descriptions, specifications, and images. Check our return policy for peace of mind.
Q: Are the product images accurate?
A: We strive for accuracy, but actual products may vary slightly due to lighting and screen settings.
Account & Privacy
Q: Do I need to create an account to order?
A: You can checkout as a guest, but creating an account helps you track orders and speeds up future purchases.
Q: How do I reset my password?
A: Click "Forgot Password" on the login page and follow the instructions sent to your email.
Q: Is my personal information safe?
A: Yes, we use secure encryption and never share your information with third parties without consent.
Q: How do I update my account information?
A: Log in to your account and go to Account Settings to update your details.
Customer Support
Q: How can I contact customer support?
A: Email us at support@ruby-electronics.store. We respond within 24 hours.
Q: What are your customer support hours?
A: We're available Monday to Saturday, 10 AM to 6 PM IST (excluding public holidays).
Q: I have a question not listed here. What should I do?
A: Please contact us at support@ruby-electronics.store or visit our Contact page. We're happy to help!
Offers & Discounts
Q: How do I use a discount code?
A: Enter your discount code at checkout in the "Discount Code" field and click "Apply."
Q: Can I use multiple discount codes?
A: Only one discount code can be used per order.
Q: How do I stay updated on offers?
A: Subscribe to our newsletter and follow us on social media for exclusive deals and updates.
Still have questions? We're here to help! Contact us at support@ruby-electronics.store